Introducing a New User Experience
Helping familiar users orient, understand value, and build confidence, fast
role
Product designer
focus
Product onboarding · Enterprise UX · Brand alignment
platform
Desktop web
When Andavo launched a significantly redesigned travel manager experience, we needed a way to introduce the changes without overwhelming users or disrupting their existing workflows. The goal wasn’t just to point out what was new—it was to help travel managers quickly understand how the product had evolved, why it mattered, and where to start.
I designed a guided onboarding experience that appeared on first login after the upgrade. The tour walked users through key areas of the product—reporting, unused tickets, traveler profiles, and rate assurance—framing each feature in terms of the operational value it unlocked, not just its functionality.
This work was done in close partnership with Marketing to ensure the experience reflected Andavo’s updated brand and voice. Copy, pacing, and visual tone were intentionally aligned so the tour felt cohesive with broader launch messaging, rather than like a purely functional product walkthrough.
Behind the scenes, the concept was explored through low-fidelity wireframes to validate structure and flow before moving into polished UI. The final experience balanced clarity with restraint: optional, skimmable, and designed to build confidence rather than demand attention.
The result was an onboarding moment that helped users re-orient quickly, reinforced trust in the new platform, and set a clear foundation for ongoing adoption—without getting in the way of getting work done.
Olivia Vaughan